Frequently Asked Questions

How come you only charge a fraction of what other web designer companies charge?
Two reasons: a) We use pre-built templates, customised with your branding, to speed up development time (many web design companies do this anyway) b) As part of the deal we get your ongoing web hosting business (many web design companies do this anyway but we factor this in and absorb some of the cost of building the website)
What am I getting for the money?
You get a professionally designed and developed website built on an easy to use content management system (CMS) which allows you to update and expand your website. For your ongoing hosting charges, you get your website hosted on fast reliable NZ based web server.
What is website hosting and why do I need it?
Web hosting means renting space for your website on a special computer that is connected directly to the internet and operational 24/7 so that it can be accessed by anybody anywhere around the world at any time.
What is a domain name?
A domain name is the address of a website e.g. the domain name for this website is rapidwebsites.co.nz. You will need to register a domain name for your website or we can do it for you. Most domain names used by New Zealand companies end in .co.nz or .com. A .co.nz domain name shows that the website is New Zealand based and is ideal for companies primarily focused on the NZ market. A .com domain name is ideal for companies with more of an international focus.
Do you register domain names?
Yes, we can register domain names on your behalf. We create an account for you at a domain registrar and register your domain for a period of 1 year. The account details are provided to you and you are responsible for future domain renewals.
Where will my website be hosted?
Your website will be hosted at a secure, high reliability data centre located in Auckland, New Zealand.
Can I host my website with a different hosting company?
Our low prices are factored on getting your ongoing hosting business so hosting with us is part of the deal. However you retain full ownership rights of your domain name and your content so you are always free to move your domain name to another website at a different hosting company.
How much storage space and data transfer is provided with your hosting?
We provide an adequate amount storage space and data transfer for the vast majority of small business websites – 100MB storage and 5GB/mth data transfer.
Can you set up email accounts for my domain name?
Yes. We can set you up with Google Apps to manage your email accounts. Once this is set up you can easily add as many additional email addresses as you want by yourself.
How do I update my website?
Your website comes with an easy to use content management system. You log in to an administration area where you can update, expand and manage your website. We will provide you with an instruction manual that explains how to use the CMS to update and expand your website.
Can I expand my website and add additional features?
Yes, your website will be set up so that it is easy to expand. It will be easy for you to add additional pages to the website yourself (your instruction manual will explain how to do this). Adding more complex features and functionality to the website will also be possible, however it will typically involve additional development work which we or another web developer of your choosing can perform.
Can I have another web developer modify my website?
Yes, you are free to have another developer modify your website. We will provide you with FTP access details for uploading/downloading the website files.
What if I want a custom design/layout instead of the standard layouts you provide?
We can accommodate custom design requirements. Contact us and we will provide a quote based on your specific needs.
What if I already have a website?
We can use your existing domain name for your new website. If there are elements of your existing website that you wish to carry over, that should be possible. Just let us know what you want carried over and we will verify that it’s possible.
Can I have videos on my website?
Yes. It is recommended you use a video website such as YouTube to host the videos because videos use a lot of bandwidth and if there are a lot of videos getting downloaded directly from your site it could put you over your monthly bandwidth limit. But if you embed a video from YouTube it does not use any bandwidth on your website.
Is payment required in advance?
To begin work on your website we require a deposit of 25%. Upon completion we will issue you with an invoice and the balance will be due in 15 days.
What if I have another question that’s not answered here?
Just ask your question in the space below and we’ll respond back to you.
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